Customer Advocate I

Description

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

BASIC FUNCTION:

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need.

Qualifications

JOB REQUIREMENTS:

*High school diploma OR GED.
*6 months customer service experience OR 6 months experience in an office environment.
*Data entry and/or typing experience.
*Interpersonal, verbal and written communication skills.
*Analytical and organizational skills and independent decision making skills.
*Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

 

PREFERRED JOB REQUIREMENTS:

*9 months customer service experience.
*Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
*Knowledge of medical terminology and anatomy.
*Proven ability to learn quickly and adapt to change.
*Referral preference given to applicants able to take and meet testing criteria.

 

How to Apply

JOB APPLY URL:

http://www.prodivnet.com/jobs/customer-advocate-i-8?utm_campaign=Southeastern-Illinois-College–checked&utm_source=ILCompliance&utm_medium=compliance

Important Note:

You will be asked to take assessments after your application is reviewed.  Please check your inbox and your Spam or Junk folder for an email from our team, with a subject line reflecting the job title.  You will have five calendar days from the date the email is sent to you to complete the assessments, after which time your application will be closed.