Hyatt Residence Club Associate


The Associate is supervised by the HRC Program Manager, HRC Program Assistant Manager and HRC Business Leads and will work closely with the Hyatt Residence Club Management Corp. and Hyatt Residency Club Marketing staffs.

The Associate will be expected but not limited to be able to perform the following functions:

Take owner calls and service their needs.

Understand and be able to communicate the Hyatt Residence Club rules.

Understand and utilize the Hyatt Residence Club reservation system

Understanding of the purpose of exchange and Interval International procedures

Detailed knowledge of all Hyatt Residence Club properties

Understanding of the relationship between Hyatt Hotels and Resorts, the Hyatt Residence Club and the Hyatt Gold Passport program.

Knowledge of front desk procedures to understand the flow of reservations, check-in and advance deposits and how all of this relates to audit and accounting.


Ability to communicate effectively both verbally and written.

Ability to multi-task while maintaining accuracy.

Strong relationship, organizational and customer service skills.

Ability to effectively use empowerment and take responsibility for all decisions.



Hours: Ability and willingness to work a flexible schedule

How to Apply

All interested parties please apply online at

Marion Reservation Center, LLC

900 Skyline Dr, Suite 100

Marion, IL 62959