Life Cycle Management (LCM) Midwest Representative


Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global’s products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.

Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website for more information.

Joy Global Inc. offers excellent benefits, a continual focus on training and development and a financially sound company in a growing industry. We are currently looking to add a Life Cycle Management (LCM) Midwest Representative to our Mt. Vernon IL location.


  • Respond to customer requests for advice, guidance and troubleshooting during machine failure.
  • Initiate new and repeat customer contact.
  • Assess customer requirements and assist with specific problems.
  • Participate in price negotiations and assist in preparation of quotes and sales orders.
  • Help warehouse personnel manage consignment inventories.
  • Inspect complete machine rebuilds utilizing approved customer specifications list prior to installation of equipment.
  • Assist customer during installation of new and rebuilt equipment. Train customer personnel on machine operation and conduct on-site training schools for customers.
  • Sell replacement parts after advising customer on appropriate quantity needed to minimize down time.
  • Install retrofits in a timely manner to reduce warranty exposure and to improve machine performance.
  • Advise customer on technical, safety and operational considerations.
  • Provide advice and assistance in resolution of warranty claims.


Associates Degree in a related field or equivalent progressive experience in machine rebuilds or diagnostics.

Experience with longwall equipment is required

3-5 years of practical experience (underground)

Be able to read and interpret all types of mechanical, hydraulic and electrical schematics.

Ability to understand Joy mining systems and the application

Must possess strong electrical ability

Ability to travel

24 hour availability 


Joy Global Inc. offers an excellent benefit package including 401(k), profit sharing, medical, dental, vision and life insurances, wellness programs, tuition reimbursement and more.

How to Apply

For consideration, please apply online to or send your resume to 

Joy Global is an Equal Opportunity Employer.