Midwest Field Service Representative



Job Category: Field Service


Location: Mt Vernon, IL United States


Posed: 12-Jun-2013


Job#: NA01218


  • ·         Counsels customer mine management on the selection of mining machinery, machine specifications and options.
  • ·         Evaluates and recommends to the customers the best method of operation for type of mine machine.
  • ·         Observes machinery in operation to insure proper performance. Makes any necessary repairs or adjustments.
  • ·         Assists in the delivery and installation at the customer’s mine site.
  • ·         Promotes the use of repair parts and components.
  • ·         Maintains communications between customers and manufacturing facility personnel.
  • ·         Supervises customer personnel in maintenance of machines.
  • ·         Promotes training of customer personnel and their attendance in field and in-plant customer training schools.
  • ·         Maintains open communications with customers on warranty disputes to reach a compromise.
  • ·         Concession responsibilities for territory and explanation to consider concession for customer through Sales Engineer and Sales Team.
  • ·         Monitors territory parameters (i.e. expenses, warranties, concessions, gross margin on sales, etc.) through Sales Engineer and Sales Team.
  • ·         Monthly, quarterly and bi-annual team meetings with Sales Team to review year-to-date sales and operating reports. Take corrective actions and communicate    outcomes and trends.


This position requires 3-5 years underground experience related to the repair and installation of both electrical and mechanical components. Preferred educational background is a BS in Electrical Engineering or a BS in Mechanical Engineering. The successful candidate will understand JoyGlobal mining systems and their application, have strong electrical skills and possess MSHA electrical cards or be willing to obtain them. Underground experience on JoyGlobal Mining Equipment is preferred. The ability to read and interpret mechanical, hydraulic and electrical schematics is necessary. Candidate should be proficient in the use of a personal computer (Word, Excel, Avenue and SAP). Some travel and/or overnight stays may be required

How to Apply

If any candidates are interested they should visit our careers website at http://careers.joyglobal.com