STUDENT GRIEVANCE PROCEDURES                                                                    4.	 If the student wishes to appeal                                                                                                       the supervisor’s decision,  Southeastern Illinois College is committed to providing a prompt and equitable                       the student must pursue the  means of resolving student complaints against actions and decisions taken by the                     appeal through the College’s  College and its employees. Southeastern believes communication and open dialogue                     administrative structure up  are hallmarks of the educational process, and are essential to student success.                      to the appropriate Executive                                                                                                       Dean/Vice President by  Scope                                                                                                repeating steps 2 and 3.    For specific complaints or grievances, please refer to the appropriate policies:                5.	 Should the grievance/                                                                                                       appeal reach the level of  Nature of Complaint	  Applicable Policy/Procedure                                                    the appropriate Dean/Vice                                                                                                       President, the decision of the  Sexual Harassment Complaint	 Policy on Discrimination and Harassment (6002)                          Executive Dean/Vice President                                                                                                       is final.  Discrimination	       Policy on Discrimination and Harassment (6002)                                                                                             Appeals  Grade Appeals	        Academic Grievance Policy                                                                                             To ensure fairness and respect to  Out of State Academic Student	 See http://www.sic.edu/academics/online-courses-            all parties involved, an appeal of  Complaint	and-programs/onlinestudentcomplaintprocedure                                     a grievance/decision should meet  	 Then utilize General Student Grievance                                                   certain criteria. When appealing, a  	 Procedures below.                                                                        student should demonstrate that the                                                                                             investigation/decision meets at least one  Student Conduct Complaint	 Standards of Conduct (9013)                                     of the following criteria:    Denial to Selective Admission	 Special and Selective Admissions Appeal                          1.	 Due process was not  Program	Procedures                                                                                   provided or the appeal was                                                                                                       not thoroughly considered/  General Student Grievance Procedures                                                                 investigated.    A student may elect to pursue a grievance if they believe a college decision or action          2.	 The result of the resolution/  has adversely affected their status, rights, or privileges as a student. If a student has            decision is not appropriate for  a grievance involving a college professor or staff member, they are to process such                  the appeal.  grievance through the College’s administrative structure.                                                                                                  3.	 New information has become  An informal grievance may be addressed to any faculty or staff member, as                            available that was not available  appropriate to the concern. The student should first discuss any grievance thoroughly                at the time of the original  with the faculty or staff member. If the grievance is not resolved, the student                      resolution/decision.  may initiate a formal grievance by appealing to the supervisor of the faculty or  staff member. Formal grievances must be written and signed by the student. Any             Should a student fail to demonstrate  unresolved grievance can be processed through the College’s administrative structure       that the appeal meets one of the above  up to the appropriate Executive Dean/Vice President, if necessary.                         criteria, the supervisor may elect to not                                                                                             consider the appeal and will notify the  The resolution of student grievances will be transmitted in writing to the student and     student in writing. At this point, the  through the administrative structure to all involved parties as necessary.                 decision of the supervisor is final.    Procedure                                                                                  Record Keeping       1.	 The student must meet with and discuss the grievance thoroughly with the            faculty or staff member in an attempt to reach a resolution immediately, but     In accordance with the Higher Learning            no later than 10 business days after the incident has occurred.                  Commission (HLC) regulations,       2.	 If resolution is not achieved and the student wishes to pursue the grievance      the College is required to maintain            further, a student may initiate a formal appeal to the faculty or staff          documentation on student complaints            member’s direct supervisor or division chair. The appeal must be presented       and their resolutions. In the event that            in writing to the supervisor. The appeal must be filed within 10 business        a division chair, director, supervisor,            days after the meeting with the faculty or staff member.                         administrator, etc., receives a formal,       3.	 The supervisor receiving the grievance will do the following within 10            written grievance, the supervisor            business days:                                                                   must document the grievance on the            a.	 The student must meet with and discuss the grievance thoroughly              complaint record form, which details                  with the faculty or staff member in an attempt to reach a resolution       the grievance and resolution to the                  immediately, but no later than 10 business days after the incident has     agreement. All complaint record forms                  occurred.                                                                  will be forwarded to the Office of the            b.	 If resolution is not achieved and the student wishes to pursue the           Executive Dean of Student Services                  grievance further, a student may initiate a formal appeal to the faculty   for recordkeeping. Twice an academic                  or staff member’s direct supervisor or division chair. The appeal must     year, the President’s Cabinet will                  be presented in writing to the supervisor. The appeal must be filed        review a summary of the grievances to                  within 10 business days after the meeting with the faculty or staff        inform the policy and procedure making                  member.                                                                    process.            c.	 The supervisor receiving the grievance will do the following within 10                  business days:    52